We deliver all across mainland UK and all European Union countries.
We deliver within 5 working days from date of order.
You can place an order without an account.
If an item you want is currently out of stock, you can send us your email address and we will send you an email when the item comes back in stock.
Items are not reserved when placed in your basket. Stock is only allocated to you when you have completed your purchase from the checkout. Items will remain in your basket if you place them there and come back later, but we can’t guarantee that they won’t sell out in the meantime.
All of our discount codes can be used on online purchases. Received a coupon code by email or SMS? These contain codes for shopping online.
It can take up to 48 hours for your payment to be refunded (Not including weekends or bank holidays).
This can be caused by a number of different issues with an order, whilst we do try to dispatch orders as quickly as possible, we advise following the instructions given in the email.
Unfortunately this isn’t a service we currently offer.
For online orders, your card will be charged for items when your order is received.
Our helpful sales team are able to provide you with any pre-sales or technical information. Unfortunately we aren’t able to take your order or payment details over the phone.
If you have a received an email informing you that we are awaiting payment this means your previous attempt to make payment has failed. We would require you to access our website and make payment.
- Double check all details entered
- Ensure your card is registered to the billing address
- If you place a high-value order we suggest you advise the bank beforehand
If you’re returning an item to us by post, you will need to cover the cost for postage and packaging.